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FAQ

1.1 What is Racing Today?

Racing Today is 4racing’s new and rebranded home. At Racing Today, fans will continue to have access to an extensive array of both local and international racing content, now more accessible than ever before with the platform’s shift to a free-to-view model. Whether it’s live race coverage to captivating documentaries, insightful analyses, and behind-the-scenes stories, Racing Today strives to be the ultimate destination for all things horseracing.


1.2 Who can access Racing Today?

While anyone in the world can register, certain content such as Racing 240, Global Racing 1, and select pop-up channels are geo-locked to South Africa. However, South African clean, on-demand content, and archives are accessible globally. Additionally, anyone with an internet connection can easily access Racing Today by visiting www.racingtoday.co.za or by downloading the app from the Google Play Store or Apple App Store.


Existing customers are requested to please note the following:
1.2.1 Existing customers have the option to stream content from the new platform without needing to log in. Alternatively, they can access their existing profile using their previous 4Racing credentials and will be seamlessly redirected to the new platform at www.racingtoday.co.za , ensuring a smooth transition.
1.2.2 Customers with active subscriptions will be contacted by our support team to discuss credit or pro rata options available based on the user’s subscription expiry date.
Racing Today is free for all users.



2.1 How to get started?

Browsing and streaming content on Racing Today is FREE. Simply launch the web portal www.racingtoday.co.za or download the app from the Google Play or Apple App Store to get started. If you wish to download content for offline viewing, add content to favorites, schedule a recording, scroll back on the Electronic Program Guide for up to 7 days, set reminders, record, and enjoy many other features, registration will be mandatory.Register via a browser (PC or Mac ) or on your iOS or Android device.
During the sign-up process, you will create a username (email) and password that can be used to log in anytime, across all supported devices.
Once you have registered, you will receive a welcome email on the email address provided during registration advising you about how you can get all the exciting new releases on Racing Today.


2.2 For PCs and Macs:

All browsing and streaming can take place on the Racing Today web portal by visiting www.racingtoday.co.za using your preferred browser.


2.3 For iPhone and iPad

To begin, open the Apple App Store application on your device. Then, search for the Racing Today application in the store, download it, and start streaming.


2.4 For android phones and tablets:

To begin, open the Google Play Store application on your device. Then, search for the Racing Today application in the store, download it, and start streaming.



3.1 What devices are supported by Racing Today?
  • PCs, Macs, Android smartphones, iOS smartphones, tablets, Google Chromecast.

    Browsers and OS versions supported:



    • Windows 8.1 and higher versions are supported
    • Google Chrome, Firefox, Microsoft Edge and Internet Explorer 10 do not require any plug in
    • Internet Explorer 11+
    • Firefox 35+
    • Safari
    • Linux computers are not supported
      • Mobile phones operating systems:
        • iPhone (iOS version 14 and higher)
        • Android (Android 4.1 and higher)
      • Tablets:
        • iPhone (iOS version 14 and higher)
        • Android Tablets (Android 4.1 and higher)

      3.2 Can I use Racing Today abroad?

      Racing Today is available worldwide. While anyone in the world can register, certain content such as Racing 240, Global Racing 1, and select pop-up channels are geo-locked to South Africa. However, South African clean, on-demand content, and archives are accessible globally. Additionally, anyone with an internet connection can easily access Racing Today by visiting www.racingtoday.co.za or by downloading the app from the Google Play Store or Apple App Store


      3.3 What is the video quality like?

      Racing Today utilises a special streaming technology known as Adaptive Bit Rate technology that automatically adapts to your Internet connection speed and your device. The higher your Internet connection speed, the better the video quality will be. If you have a high-speed Internet connection (4Mbps and higher), you will get the best video quality. If you have a low-speed Internet connection speed (1 to 2Mbps and lower), you will still be able to watch video content, but not at the best quality we provide.


      3.4 Do I pay for data when using Racing Today?

      Streaming uses data. You will pay your Internet Service Provider for data use.


      3.5 What internet line speed do I need to use Racing Today?

      You will require a minimum speed of 2Mbps, but we recommend a 4Mbps (or faster) line to ensure a consistent stream and a great viewing experience, especially if you have more than one user on the line or multiple devices streaming at the same time.


      Racing Today's Adaptive Bit Rate technology automatically adapts to your Internet connection speeds and your device. Thanks to this technology, you will be able to use Racing Today at broadband speeds as low as 512kbps. Of course, the higher your Internet connection speed, the better the video quality will be.


      3.6 Can I use the same application on multiple devices at the same time?

      Yes, customers who choose to register and log in, as well as those who opt not to do so, enjoy unlimited access to Racing Today Services and content on any number of devices. Additionally, there are no restrictions on concurrent streams.



    4.1 Where can I manage my own account and profile settings?

    Registered customers have full control of their Racing Today account (profile) via "My Account".


    You can:


    • Edit your profile or change your password
    • Create playlist, favourites and view your recordings
    • Create or edit sub profiles
    • Select your own avatar
    • Manage Parental Control settings

    4.2 How do I get a password?

    During the sign-up process, you will create both your username and password. You will use these to log into Racing Today


    4.3 I Forgot My Password - What Now?

    Click on "forgot your password" on the login screen. Follow the instructions on-screen, and your username and password will be sent to you.



    5.1 I don't know my username and password?

    You need to sign up to create a username (email) and password. You will then be able to log in with the email and password you created during sign up. If you forget your password, you can reset it by clicking on "forgot your password".

    5.2 I cannot log in.

    Please be sure that you are entering the right email and password. You need to use the email and password that you created during the sign-up process. If you forget your password, you can reset it by clicking on "forgot your password".

    5.3 I forgot my username and password. How can I get it?

    Click on "forgot your password" on the login screen. Follow the instructions on the screen, and you will be sent your username and password.


    5.4 I cannot see any watch button.

    Make sure you are connected to the internet or reach out to the Racing Today support team on support@racingtoday.co.za or 087 095 3363


    5.5 Video is not playing.

    Please check your Internet connection. If you do not have any Internet connection, you will see a message notifying you that you are not currently connected.
    If you have an Internet connection but you still cannot watch the video (you either have a blank screen or a loading indicator), this means that your Internet connection is too slow or poor to watch a video. Please use an Internet connection with at least a 512Mbps speed. For best results, a connection with a minimum speed of 2Mbps should be used.


    5.6 Video quality is not the best.

    This happens when you have a slow Internet connection of 512Mbps or lower. If you are using a small screen, lower quality video is sometimes tolerable. If you are using a big screen like laptop or Smart TV with a slow Internet connection, video quality may be poor, with lots of pixilation. The higher your Internet connection speed, the better the video quality will be.



    To download any asset, ensure that you are logged in, click on the asset, and begin the download process. Please note that downloading is only available on mobile devices.

    6.1 What download options are available for me?

    The following options are available:

    Download Now: The asset will be downloaded immediately.

    Schedule a download: Ensure schedule download is on under your “schedule download settings”. This will enable you to set a download start and end time.
    To ensure that your scheduled download works, ensure that your device is connected to an internet connection.

    6.2 Which devices are downloads available on?

    Downloads are supported and available on android and iOS mobile devices.

    6.3 Can I close the app in the middle of a download?

    Yes, your download will continue in the background.

    6.4 What happens to my download if I lose internet connectivity?

    Your download will pause automatically and will resume when you are connected again.

    6.5 Do I need an internet connection to download an asset?

    Yes, you need an internet connection to download assets. Ensure your WIFI is on or go to your settings to enable your mobile data for downloads.


    7.1 What is the main purpose of the POPI act?

    The purpose is to regulate the Processing of Personal Information. It is aimed to encourage the flow of information in a secure and responsible manner. The spirit of the Act is to ensure that organisations that hold and process personal information do so carefully and with respect for the rights and interests of the people to whom it pertains.


    7.2 How do we get your consent to communicate with you?

    We will provide you with the choice to consent or not by asking you to Opt-In to communication upon registration on our platform. The consent will be related to a specific purpose as stipulated within the communication.


    7.3 Can we email or SMS you to sell/market to you?

    Yes, we can if we provide you with the option to opt-out. During the registration process we give you the option to select to receive email/marketing communication. Within every communication you will receive from us, we will provide you with the option to opt out. This communication will continue to be sent until you request us to stop. Under the POPI Act, we will only be able to direct market on an opt-in basis – if you have not selected to receive/not receive communication from us, we will send out an email that will enable you to either agree or not agree to receive communication.



    If you have any other questions not answered here and you need some help, please contact us for assistance via:


    Email: support@racingtoday.co.za

    Call Centre: 087 095 3363